Duncan Aviation announced the launch of live online chat support for select pages of its corporate website, www.DuncanAviation.aero. Customers seeking information from Duncan Aviation’s Parts and Rotables Sales will get immediate answers to their questions, such as stock quantities and availability.
With the growth of e-commerce, Chris Gress, Duncan Aviation Parts and Rotables Sales Manager, said he understands the need for his team to be available online to answer customer questions in a fast and efficient manner. “The world is accustomed to getting their answers online. With the Live Chat window, we are able to give our internet-savvy customers the same customer service and support without them having to make a phone call or send an email. It’s a great tool, and just one more way we can better serve the customer and fulfill their needs.”
The Live Chat button will be visible on all Parts and Rotables pages of www.DuncanAviation.aero, when Parts and Rotables Sales Representatives are available for support. As demand for live online support increases, it is likely more departments within Duncan Aviation will provide online chat assistance.