Piper Aircraft has promoted two experienced managers to higher positions within the company’s Customer Service organization.

Vincent P. Zarrella (pictured at right) has been named director of Customer Service and will report to Piper Executive Vice President Randy Groom. Zarrella has nearly 25 years of aircraft support experience, the past eight at Piper in increasingly responsible roles, including his most recent assignment as senior manager of Piper Customer Operations.

The company also named Jim Slaton (pictured below) senior manager of Parts Sales. He reports to Zarrella. Slaton joined Piper in 1997 and his most recent assignment was manager of Warranty.

“Both of these seasoned Piper maintenance professionals will help the company move to a higher level of service support,” Groom said. “I am very pleased they have been on the Piper team for sometime and were willing to step up to the challenges and opportunities ahead as we move the company forward by upgrading our customer service and parts support activities,” he added.

Zarrella is a U.S. Marine Corps veteran with crew chief experience on Boeing Vertol CH-46 Sea Knight helicopters. He has more than 24 years of experience as an FAA Airframe and Powerplant certified mechanic, with extensive experience on Beech, Cessna and Piper aircraft. He has served Piper in several functions including dealer development as service manager for a Piper dealer.

Slaton has worked in various capacities for Piper in Production, Technical Support, and Warranty. He has a Bachelor in Business Administration and an Associate of Applied Science in Aviation Technology from Fairmont State University in West Virginia. He is also an A&P.

About Piper Aircraft

Piper Aircraft Inc. is headquartered in Vero Beach, Fla. A global force in aviation, Piper offers nine efficient models of single-engine and twin-engine trainer, personal and business aircraft. Piper Aircraft designs, manufactures, sells and supports the strongest and broadest single-engine product line in the industry, from high-performance pistons to turboprops to the world’s most fuel-efficient seven-person business jet, the PiperJet Altaire. With economical acquisition and operating costs, Piper airplanes deliver the best values available today and into the future. Piper is a member of the General Aviation Manufacturers Association.