Vero Beach, Fla., Dec. 16, 2011 – Piper Aircraft, Inc., named aircraft customer support executive Wes Norris as Director of Aftermarket Business. Norris joins Piper after a 31-year career at Hawker Beechcraft Corp. and leads Piper’s aftermarket business development office in Vero Beach, working with customers and dealers throughout the world.
"Norris’ mission is to provide a high level of support to the dealer network in order to maximize the value proposition for the complete line of Piper products," said Piper Head of Sales Administration and Customer Support Lisa Giessert. Norris joins Piper following a 31-year career at Hawker Beechcraft where his most recent position was director of Customer Experience for that company’s completion center in Little Rock, Ark.
"Norris is a customer support leader with extensive hands-on experience in developing and leading customer focused teams that consistently produce improved customer satisfaction through utilization of Six Sigma process improvements specializing in parts support," Giessert added. "Wes is a leader with integrity known as a customer advocate who ensures customer satisfaction success of the support network."
Among his past roles were; director, customer experience / completion center, director of new product development, senior manager of authorized service centers / warranty and manager of Arkansas assembly modification center. Norris is a pilot with 1,200 flight hours along with an instrument rating. He earned his master’s in business management along with a bachelor’s in economics from Friends University. He has also studied program management, supply chain management and is a certified Six Sigma Blackbelt.
About Piper Aircraft
Piper Aircraft, Inc. is headquartered in Vero Beach, Florida. A global force in aviation, Piper is an investment of the Ministry of Finance of the Government of Brunei. The company offers efficient single-engine and twin-engine trainer, personal and business aircraft. With economical acquisition and operating costs, Piper airplanes deliver the best value available today and into the future. Piper is a member of the General Aviation Manufacturers Association.