As part of its efforts to support travel for those affected by the emergency in Venezuela, including their friends, relatives and rescue organizations, Avianca has temporarily opened bookings for flights between Bogotá and Valencia. The flights will initially operate through July 10 and are available at special fares. Service may be extended depending on how the situation develops.
This measure will help maintain air connectivity between Colombia and Venezuela while operations at Simón Bolívar International Airport in Maiquetía are restored. It will also enable the continued transportation of rescue workers, medical personnel, emergency response teams and humanitarian aid to support rescue and relief efforts, in coordination with Avianca’s social impact partners, including the Colombian Red Cross, Ruta Animal, ABACO and the Colombian Civil Air Patrol.
Avianca will operate two daily flights using Airbus A320 aircraft, with schedules similar to those of its Bogotá-Caracas route. The flights will help accommodate passengers with existing tickets while providing additional travel options for those who need to fly during the emergency.
Bogotá-Valencia-Bogotá Flight Schedule
| Route | Frequency | Departure time | Arrival time |
| Bogotá-Valencia | Daily | 7:35 a.m. | 10:35 a.m. |
| Valencia-Bogotá | Daily | 12:27 p.m. | 1:10 p.m. |
| Bogotá-Valencia | Daily | 11:20 p.m. | 2:20 a.m. the following day |
| Valencia-Bogotá | Daily | 4:17 a.m. | 5:00 a.m. |
“We continue to stand in solidarity with the people of Venezuela and everyone who needs to travel to or from the country. This daily service to Valencia builds on the efforts carried out in coordination with authorities, governments and social impact partners to transport rescue teams and humanitarian aid in support of the emergency response,” said Gabriel Oliva, Avianca’s president.
Tickets are available at special fares to facilitate passenger travel and can be purchased through avianca.com, the Avianca mobile app, the Contact Center and travel agencies.
Other Passenger Protection Measures Currently in Effect:
To provide passengers with as many alternatives as possible, Avianca will maintain the travel protection measures announced for customers with tickets dated between June 24 and July 15, 2026. Eligible passengers may choose from the following options at no additional cost:
- Travel date change: Passengers may reschedule their flights for travel through Aug. 31, 2026, without change fees or fare differences, subject to availability.
- Route change: Passengers may travel to or from Valencia, Cúcuta or Riohacha at no additional cost, subject to availability. Changes must be arranged through Avianca’s Contact Center.
- Refund: Passengers may request a full refund for any unused flight segments.
- For tickets purchased through Avianca’s direct channels, avianca.com, the Contact Center or retail locations, refund requests may be submitted through those same channels.
- For tickets purchased through a travel agency, refund requests must be submitted directly through that agency.
Avianca recommends that customers monitor the airline’s official communication channels and the email address associated with their reservation for further updates as the situation in Venezuela develops.
