FAA Partners with NICE to Modernize Global Incident Debriefing Solutions

Every day the FAA’s Air Traffic Organization provides service to more than 44,000 flights and 2.7 million airline passengers across more than 29 million square miles of airspace. To support its mission critical debriefing, incident handling and continuous improvement NICE  has announced that the Federal Aviation Administration (FAA) has chosen NICE to support the rapidly evolving air traffic control requirements, awarding it a ten year contract with a potential value of up to $137 million.

“Millions of flyers rely upon the FAA daily to ensure their safety,” said Chris Wooten, Executive Vice President, NICE. “In mission critical times of need, the FAA needs to be best positioned to act fast and respond smartly. We at NICE recognize the need of this important work and are ready to support the FAA as it improves incident related debriefing and investigations. We look forward to continuing our years of service in supporting the FAA.”

NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com