Dassault Aviation’s global product support organization will once again offer a full selection of services to assist Falcon operators at major business, cultural and sporting events worldwide in 2019.
Dassault makes a comprehensive range of resources available in close proximity to Falcon customers during special global events. In addition to routine troubleshooting services provided by the 24/7 global Falcon Command Center, offerings include Technical Team assistance, offsite GoTeam dispatch and the Falcon Response portfolio of Aircraft on Ground Services (AOG). Falcon Response is the only AOG service equipped with dedicated aircraft specially designed to speed spare parts, tools and technicians to remote sites and provide alternative lift when needed to get passengers to their destination on time.
This year’s list of special event support activities kicks off January 22-25 at the World Economic Forum in Davos, Switzerland, which brings together CEOs, Heads of State and other leading political, business and cultural personalities from around the world. To serve Falcon crews attending the Davos event, Dassault has reinforced its support teams at Zurich International Airport and St. Gallen–Altenrhein Airport, making available additional resources from Falcon Authorized Service Centers in the area and elsewhere in the Falcon Support organization, including Dassault’s global network of Falcon spares warehouses.
“Davos generates an exceptionally large influx of business aircraft into the Zurich region,” said Jean Kayanakis, Senior VP of Worldwide Falcon Customer Service & Service Center Network. “We want to ensure that Falcon operators attending such global events have access to the fastest, most comprehensive and highest quality onsite support available.”
Last year, Dassault’s special event support included Davos, the quadrennial FIFA Soccer World Cup in Russia and the Winter Olympic Games in PyeongChang, South Korea.