American Airlines was named Cargo Airline of the Year for 2017 by readers of leading industry publication Air Cargo News at a gala event in London on April 22. This is the first time in the awards’ 34-year history that a U.S.-based airline has been recognized with the honor for three consecutive years. American was also named the Best Cargo Airline of the Americas for the tenth consecutive year at the ceremony.
The Cargo Airline of the Year awards, which are recognized as one of the most prestigious honors in the air cargo sector, recognize carriers that have provided an outstanding customer experience based on the voting results of more than 20,000 freight forwarders. Over a two-month period, shippers and service partners are asked to vote on the publication’s website for the airline that provided the best overall customer experience and for the best service provider in each region.
“American is honored to be recognized by air cargo experts for continuing to deliver the highest level of customer service and care. We are grateful for our customers’ business and for voting us Cargo Airline of the Year for a record three years in a row and Best Cargo Airline of the Americas for the tenth consecutive year,” said Rick Elieson, president – American Airlines Cargo. “The awards are a testament to the solid, trusting relationships our global Cargo team has built with our customers across our extensive network and the care that they provide in handling more than one billion pounds of freight and mail each year.”