For the fourth year in a row, Toronto Pearson has been named\n“Best Large Airport in North America serving more than 40 million\npassengers” by Airports Council International (ACI) – World, the global\ntrade representative of the world’s airports. The win comes as part of ACI World’s\nAirport Service Quality (ASQ) program, which recognizes airports across the\nglobe that deliver the best customer experience in the opinion of their own\npassengers. ASQ is the world’s only program that surveys passengers in the\nairport on the day they travel, while the experience is fresh in their minds.<\/p>\n\n\n\n
New this year as a result of the COVID-19 pandemic is a\nsurvey category on airport hygiene. As chosen by passengers, Pearson has also\nreceived the award for “Best hygiene measures by region” in North\nAmerica. This new accolade is largely the result of Pearson’s Healthy Airport\ninitiative, which is a multi-layered approach to creating a safe and healthy\nairport experience through enhanced cleaning informed by an industrial\nhygienist; measures such as mask wearing and limited terminal access;\ninnovative solutions such as UV-C light disinfection and air quality\nmonitoring; and a commitment to advancing scientific knowledge through various\ntesting trials as four foundational pillars of the program.<\/p>\n\n\n\n
“Congratulations to Toronto Pearson on their well-deserved\nASQ awards, which reflect their commitment to improve the passenger\nexperience,” said Luis Felipe de Oliveira, Director General, ACI World.\n“This year’s awards celebrate airports that are prioritizing the travel\nexperience for passengers at a time when the voice of the passenger has never\nbeen more important.”<\/p>\n\n\n\n
“The COVID -19 global health crisis created\nunprecedented challenges for airport operators, and we adapted our operations\nand incorporated health and hygiene at the forefront of providing an\nexceptional passenger experience at Toronto Pearson,” said Deborah Flint,\nPresident and CEO, Greater Toronto Airports Authority. “I thank our\npassengers for the trust and confidence that they’ve placed in us over the last\nyear. Moreover, these awards are only possible due to the dedication and\ncommitment day in and day out of our employees. With our Pearson employee\ncommunity and our partners, we commit to leading the best in the next era of\nthe airport experience.”<\/p>\n\n\n\n
The Airport Service Quality program is the world’s leading\nairport customer experience measurement and benchmarking program, measuring\npassengers’ satisfaction across 34 key performance indicators, in addition to\nsurvey questions on safety and hygiene at the airport.<\/p>\n","protected":false},"excerpt":{"rendered":"
For the fourth year in a row, Toronto Pearson has been named “Best Large Airport in North America serving more than 40 million passengers” by Airports Council International (ACI) – World, the global trade representative of the world’s airports. The win comes as part of ACI World’s Airport Service Quality (ASQ) program, which recognizes airports […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[114],"tags":[],"class_list":["post-17874","post","type-post","status-publish","format-standard","hentry","category-international-news"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/posts\/17874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/comments?post=17874"}],"version-history":[{"count":1,"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/posts\/17874\/revisions"}],"predecessor-version":[{"id":17875,"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/posts\/17874\/revisions\/17875"}],"wp:attachment":[{"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/media?parent=17874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/categories?post=17874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stateaviationjournal.com\/index.php\/wp-json\/wp\/v2\/tags?post=17874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}