Duncan Aviation has announced that Luke Swager has transitioned to Manager of Customer Service for Duncan Aviation’s Battle Creek, Michigan, location. Swager began his career with the Duncan Aviation facility in Battle Creek as an Airframe Mechanic on the Falcon/Israeli Aerospace Industries (IAI) team. He became Project Manager in 2005, Assistant Manager of Customer Service in 2013, and in January 2019, he assumed his new role with the company.
“Luke has a drive for providing excellent customer service. He leads by example and builds long-lasting relationships with fellow team members and customers alike,” says Duncan Aviation’s Vice President of Customer Service Doug Alleman. “These skills make Luke a perfect fit to provide our customers with service unlike any other.”
After pursuing a degree from Western Michigan University in Aeronautical Engineering, Swager realized that working with people, developing relationships with them, and resolving their problems appealed to him far more than problem-solving from a desk. Instead, he earned his A&P license, learned about the business aviation industry, and eventually started his profession at Duncan Aviation.
“I truly enjoy being a part of a team whose passion is to build relationships with our customers,” says Swager. “It’s also great to help grow the team that communicates with our customers and provides them with such incredible work.”
When he’s not working, everything he does is related to his family. He and his wife Amy have seven children and three grandchildren. Their oldests sons have proudly served in the U.S. Army with tours in Afghanistan, and one of their sons works for Duncan Aviation with the Battle Creek Line Services Department. As one of eight siblings, all of whom live in the same county, Swager relishes his time with his extended family, too, going to athletic events, hunting and fishing, or having family barbecues. He and his brothers sing barbershop chorus music and have their own quartet called Bootlegg.